Help and Support

Raise a ticket, track any updates and chat directly to our support team using our support ticket system.

Allow a member of the Freecom technical support team to connect to your device and resolve your issue.

Setup guides for email on your laptop, desktops and phone. Outlook, Windows Mail, Apple & iOS Mail setup guides.

Had an email asking you to validate your domain name, and aren’t sure if it’s a genuine request?

How to customise the webmail to your own preferences & workflow.

The first things you need to check when your broadband isn’t working as it should. We can escalate the issue if not resolved.