Freecom Email Support and Setup Guides

Open Outlook 2003 and select TOOLS from the menu, then select E-MAIL ACCOUNTS from the pop up.
Select ADD A NEW E-MAIL ACCOUNT.
Select either POP3 or IMAP, depending on your account type.
Fill out the USER INFORMATION with your name and email address.
LOGON INFORMATION – This will be your email address and password.
SERVER INFORMATION – Incoming Mail Server: pop.freecom.net for POP3 accounts, or imap.freecom.net for IMAP accounts.
Your SMTP server is usually provided by your ISP/network provider, however you may have an authenticated SMTP service from Freecom. If so, enter smtp.freecom.net in to this box.
If you have an authenticated SMTP service from Freecom, select MORE SETTINGS then select the tab OUTGOING SERVER and enter your unique username and password provided by Freecom.
Once all the above has been entered, you can TEST ACCOUNT SETTINGS or select NEXT to finish the set up.

Open Outlook 2007 and select TOOLS from the menu, then select ACCOUNT SETTINGS
Under E-MAIL select NEW
Select MICROSOFT EXCHANGE, POP3, or IMAP
Fill out the YOUR NAME, EMAIL and PASSWORD
Select MANUALLY CONFIGURE SERVER SETTINGS at the bottom by ticking it then proceed to the next screen
Select INTERNET EMAIL from the list
SERVER INFORMATION – Incoming Mail Server: pop.freecom.net for POP3 accounts (Select from dropdown), or imap.freecom.net for IMAP accounts (Select from dropdown)
Your SMTP server is usually provided by your ISP/network provider, however you may have an authenticated SMTP service from Freecom. If so, enter smtp.freecom.net in to this box
If you have an authenticated SMTP service from Freecom, select MORE SETTINGS then select the tab OUTGOING SERVER and enter your unique username and password provided by Freecom.
Once all the above has been entered, you can TEST ACCOUNT SETTINGS or select NEXT to finish the set up

Open Outlook 2010 and select FILE from the top tabs, then select INFO, then ACCOUNT SETTINGS, ADD OR REMOVE
Under E-MAIL select NEW
Select MICROSOFT EXCHANGE, POP3, IMAP
Fill out the YOUR NAME, EMAIL and PASSWORD
Select MANUALLY CONFIGURE SERVER SETTINGS at the bottom by ticking it then proceed to the next screen
Select INTERNET EMAIL from the list
SERVER INFORMATION – Incoming Mail Server: pop.freecom.net for POP3 accounts (Select from dropdown), or imap.freecom.net for IMAP accounts (Select from dropdown)
Your SMTP server is usually provided by your ISP/network provider, however you may have an authenticated SMTP service from Freecom. If so, enter smtp.freecom.net in to this box
If you have an authenticated SMTP service from Freecom, select MORE SETTINGS then select the tab OUTGOING SERVER and enter your unique username and password provided by Freecom.
Once all the above has been entered, you can TEST ACCOUNT SETTINGS or select NEXT to finish the set up

Open Outlook 2010 and select FILE from the top tabs, then select INFO, then ACCOUNT SETTINGS, ADD OR REMOVE
Under E-MAIL select NEW
Select MICROSOFT EXCHANGE, POP3, or IMAP
Fill out the YOUR NAME, EMAIL and PASSWORD
Select MANUALLY CONFIGURE SERVER SETTINGS at the bottom by ticking it then proceed to the next screen
Select INTERNET EMAIL from the list
SERVER INFORMATION – Incoming Mail Server: pop.freecom.net for POP3 accounts (Select from dropdown), or imap.freecom.net for IMAP accounts (Select from dropdown)
Your SMTP server is usually provided by your ISP/network provider, however you may have an authenticated SMTP service from Freecom. If so, enter smtp.freecom.net in to this box
If you have an authenticated SMTP service from Freecom, select MORE SETTINGS then select the tab OUTGOING SERVER and enter your unique username and password provided by Freecom.
Once all the above has been entered, you can TEST ACCOUNT SETTINGS or select NEXT to finish the set up

Open WINDOWS LIVE MAIL and enter your EMAIL ADDRESS, PASSWORD and DISPLAY NAME if you receive the pop up window asking you to ADD YOUR EMAIL ACCOUNT.
If you don’t receive the add account window, select ACCOUNTS from the menu, then select the EMAIL ICON WITH PLUS
Select MANUALLY CONFIGURE SERVER SETTINGS
Select your account type: POP or IMAP
Incoming Server Address depends on your account type, pop.freecom.net or imap.freecom.net
Enter your USERNAME (this is your email address)
Enter your SMTP server settings, usually provided by your ISP/Network provider – Or if provided by Freecom, enter the details we have provided you.
Ensure SSL or Authentication methods are off or set as default options

Open MOZILLA THUNDERBIRD, Select from the menu ACCOUNT SETTINGS then ACCOUNT ACTIONS, ADD MAIL ACCOUNT
Enter your DISPLAY NAME, EMAIL and PASSWORD
Select MANUAL CONFIG or MANUAL SETUP
Select POP or IMAP, depending on your account type then enter the incoming server details pop.freecom.net or imap.freecom.net
Set SSL and AUTHENTICATION to NONE or AUTO DETECT
Enter your SMTP server settings, usually provided by your ISP/Network provider – Or if provided by Freecom, enter the details we have provided you.
Select DONE when finished

Open MAC, and select ADD OTHER MAIL ACCOUNT
If you don’t receive a pop up when opening the first time, select MAIL from the top left bar, then PREFERENCES, then ACCOUNTS, then select the + at the bottom left of the window
Enter NAME, EMAIL and PASSWORD
Select your account type, POP or IMAP
Enter the relevant incoming mail server, pop.freecom.net or imap.freecom.net depending on your account
Enter your SMTP server settings, usually provided by your ISP/Network provider – Or if provided by Freecom, enter the details we have provided you.
Ensure SSL or Encryption is un-ticked or set to none

Select SETTINGS then MAIL, CONTACTS AND CALENDARS
Select ADD ACCOUNT then select OTHER from the list of account types
Select ADD MAIL ACCOUNT
Enter your NAME, EMAIL, PASSWORD and give the account a DESCRIPTION to allow you to identify it easier
Select your account type, either POP or IMAP
Enter the INCOMING details based on you account type, either pop.freecom.net or imap.freecom.net
Enter your USERNAME (this will be your email address), your password should already be present
Enter your SMTP server settings, usually provided by your ISP/Network provider – Or if provided by Freecom, enter the details we have provided you.
Press NEXT at the top and wait for the account to be verified. It will prompt you stating it can not connect using SSL, and do you want to try with SSL turned off, tap YES to this. (it may appear more than once)

Open the EMAIL app and enter your EMAIL ADDRESS and PASSWORD
Then select MANUAL SETUP
Select your account type, either POP or IMAP
Enter your incoming mail server settings based upon your account type, either pop.freecom.net or imap.freecom.net then press NEXT
Enter your SMTP server settings, usually provided by your ISP/Network provider – Or if provided by Freecom, enter the details we have provided you.

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