Freecom registers domains on your behalf, however it means we are required to follow certain rules and procedures. This article will explain one of these, namely the contact validation policy.


What is the contact validation policy?

The contact validation policy has been designed as a means to ensure that the contact details related to your domain name are always up to date. We are obliged to send you a contact validation email every year to confirm your details. We will also send one every time you modify your contact details or when you register certain domains, as confirmation.


What does the contact validation email look like?

Subject: Urgent Domain Validation Needed

Hello [customer’s name],

Important: You have registered the domain names shown below and are required to validate your contact details. Failure to do so will lead to the suspension of your account, and any domain names associated with it.

Why am I being asked to validate my contact details?

ICANN, the governing body for domain names requires that the contact details provided to register a domain name are validated at least once a year. To validate your email address, please click the link below.


Alternatively, please visit [LINK_XXXXXXXX] and enter the following validation code:


You have been sent this email because the following domain names are registered to this email address:

You can find out more information about the contact validation policy in this support article.

Best wishes,
Domain Validation Service

Please remember, that neither Freecom or will ask for your username or password in an email. 


What should I do when I receive the contact validation email?

When you receive the validation email it will have the Subject: Urgent Domain Validation is Needed, it is important that you follow the steps in the email.

  1. The email will contain a validation link which you will be asked to click to validate your email address.
  2. It is important that you validate your email address within one year of your last validation. Failure to do so will lead to the suspension of your account and any domain names associated with it.
  3. At the foot of the email you will find the domain names that relate to your email address.
  4. Once you have validated your email address, you’re done for another year.

We remind you that keeping your contact details up to date ensures you receive all the important emails we send you, such as invoices, renewal /expiry dates, and changes to domain registration policies.

Still not sure?  Click on the Contact link at the top and drop us a message.

Contact Information

E4 Hagley Court North
The Waterfront
Level Street
Brierley Hill

08444 720 022

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